Last updated: 30 September 2026
At Outback Offgrid, we aim to make shipping straightforward whether you’re ordering a small 12V accessory or a larger off-grid power product requiring specialised freight.
This policy explains how shipping, freight quotes, supplier-direct deliveries and delivery issues are handled.
1. Where We Deliver
Outback Offgrid delivers to addresses throughout Australia where suitable courier or freight services are available.
Delivery to some regional or remote locations may cost more or require a manual freight quote.
At this stage, we do not offer international shipping unless otherwise agreed prior to purchase.
2. Small Item Shipping
Smaller products may qualify for our standard flat-rate shipping option.
This may include products such as:
- 12V accessories
- Solar connectors and cabling
- Mounting brackets
- Camping lights
- Small electrical accessories
- Other compact camping and off-grid products
The applicable shipping charge will be displayed at checkout before you place your order.
Products that cannot reasonably be shipped using our standard shipping service may instead require a freight quote.
3. Bulky & Heavy Products
Larger or heavier products may be marked Freight Quote Required.
This can include products such as:
- Large solar panels
- Battery systems
- Large portable power equipment
- Storage products
- Large solar kits
- Bulky 4WD accessories
- Other oversized or heavy products
Because freight costs can vary significantly depending on product size, weight and destination, these products may not have a fixed shipping price displayed at checkout.
4. Requesting a Freight Quote
If your order contains a product marked Freight Quote Required, you may be given the option to submit your order details without making immediate payment.
Once we receive your request, Outback Offgrid will calculate or obtain a freight quote based on your order and delivery location.
We will then contact you with the freight cost and any further payment instructions required to proceed with the order.
Submitting a freight quote request does not require you to accept the quoted freight price.
Your order will not be dispatched until the freight arrangements and required payment have been confirmed.
5. Orders Containing Small & Bulky Items
If your cart contains both standard shipping products and products requiring a freight quote, the entire order may be processed using the Freight Quote Required option.
Where practical, we may arrange separate shipments or provide a combined freight option.
We will advise you of the available delivery options before requesting payment for a freight-quote order.
6. Supplier-Direct & Dropship Orders
Outback Offgrid works with Australian suppliers and distributors, and some products may be shipped directly from a supplier to you.
This helps us provide access to a broader range of off-grid, camping, solar and 4WD products without every item needing to pass through our own location first.
Because of this, an order containing multiple products may:
- Arrive in separate deliveries
- Be dispatched from different locations
- Use different couriers
- Have different tracking numbers
- Arrive on different days
This is normal for supplier-direct orders.
Your purchase remains with Outback Offgrid. If you experience an issue with your order, please contact us and we will assist you.
7. Shipping Charges
Shipping charges depend on factors including:
- Product size and weight
- Number of products ordered
- Delivery postcode
- Courier or freight provider
- Supplier dispatch location
- Residential or commercial delivery
- Regional or remote location requirements
Where a fixed shipping charge is available, it will be displayed at checkout.
Where shipping cannot be accurately calculated automatically, a freight quote will be required.
8. Dispatch & Delivery Times
Dispatch and delivery times vary depending on product availability, supplier processing times, destination and carrier.
We aim to have orders processed as quickly as reasonably possible.
Estimated delivery times are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, weather, road closures, remote-area services and supplier processing times.
If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.
9. Tracking
Where tracking information is available, it may be provided after your order has been dispatched.
For orders containing products from multiple suppliers, you may receive more than one tracking number.
Some specialised freight services may use different tracking systems or provide limited tracking information.
10. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
- Street address
- Suburb
- State
- Postcode
- Phone number
- Email address
before submitting your order.
If you notice an error after placing an order, contact Outback Offgrid as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Additional charges arising from an incorrect address, failed delivery or redelivery may be payable by the customer where reasonably incurred and permitted by law.
11. PO Boxes & Parcel Lockers
Some smaller products may be deliverable to PO Boxes or Parcel Lockers depending on the carrier used.
Bulky, heavy or freight items generally require a physical street address.
If a PO Box or Parcel Locker cannot be used for your order, we will contact you to request an appropriate delivery address.
12. Regional & Remote Areas
We are happy to service regional and remote Australian customers where suitable freight services are available.
However, additional freight charges may apply to certain locations.
Some products may also require delivery to a freight depot rather than directly to a residential address.
Where this applies, we will discuss the available options with you before finalising a freight-quote order.
13. Authority to Leave
Some couriers may offer an Authority to Leave option.
If you authorise a carrier to leave your order unattended, additional risks may apply once the delivery has been completed in accordance with that authority.
We recommend selecting a secure delivery location whenever possible.
Nothing in this section limits any rights you may have under Australian Consumer Law.
14. Inspecting Your Delivery
We recommend inspecting your order as soon as reasonably possible after delivery.
If packaging appears significantly damaged, take photographs of the packaging and product before disposing of any packaging materials.
If an item arrives damaged, incorrect or incomplete, contact Outback Offgrid as soon as possible and provide:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of damaged packaging where applicable
This information helps us work with the supplier or freight provider to resolve the issue efficiently.
15. Lost or Missing Deliveries
If tracking indicates an unusual delay or your order has not arrived within a reasonable period, please contact us.
We will assist with investigating the shipment with the relevant supplier or carrier.
Your rights under Australian Consumer Law are not affected by a courier or supplier being used to fulfil your order.
16. Returns & Return Freight
Return shipping arrangements depend on the reason for the return.
For faulty, damaged, incorrectly supplied or otherwise non-compliant products, your rights and any applicable return freight obligations are governed by Australian Consumer Law.
Change-of-mind returns are handled in accordance with our Refund & Returns Policy and may involve return shipping costs.
Please contact Outback Offgrid before returning a product so we can provide the appropriate return instructions.
17. Australian Consumer Law
Nothing in this Shipping & Freight Policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law that cannot legally be excluded.
18. Contact Us
For shipping questions, freight quotes or delivery assistance, please contact:
Outback Offgrid
Western Australia, Australia
Email: reachoutbackoffgrid@outlook.com
ABN: 27 285 217 378
When contacting us about an existing purchase, please include your order number where possible.