Privacy Policy — Outback Offgrid
Last updated: 14 September 2026
Outback Offgrid respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or purchase products from us.
Information We Collect
When you use the Outback Offgrid website, place an order, create an account or contact us, we may collect information including your:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Account information
- Communications with us
- Website usage and technical information, such as your IP address, browser type and device information
Payment information may be processed securely by third-party payment providers. Outback Offgrid does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange delivery of products
- Communicate with you about your order
- Provide customer service
- Manage returns, refunds and warranty enquiries
- Maintain customer accounts
- Improve our website, products and services
- Prevent fraud and maintain website security
- Meet our legal and regulatory obligations
- Send marketing communications where you have consented to receive them
You can unsubscribe from marketing communications at any time.
Suppliers and Dropshipping
Some products sold by Outback Offgrid may be supplied or shipped directly to you by one of our suppliers or fulfilment partners.
Where necessary to fulfil your order, we may provide relevant information such as your name, delivery address, phone number and order details to the supplier, distributor, courier or fulfilment provider responsible for delivering your purchase.
We only provide information reasonably necessary to process and deliver your order.
Third-Party Service Providers
We may use third-party providers to operate our business, including:
- Payment processors
- Shipping and courier companies
- Suppliers and distributors
- Website hosting providers
- WooCommerce and related website services
- Email and communication providers
- Analytics, security and website performance services
These providers may process personal information where necessary to provide their services.
Some service providers may store or process information outside Australia. Where applicable, their own privacy policies and data-handling practices may also apply.
Cookies
Our website may use cookies and similar technologies to operate essential website features, remember preferences, maintain shopping carts, understand website usage and improve your experience.
Some third-party services used on our website may also place cookies.
You can control or disable cookies through your browser settings, although disabling certain cookies may affect the operation of the website or checkout.
Keeping Your Information Secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal, accounting and regulatory requirements.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before processing certain requests.
Links to Other Websites
Our website may contain links to third-party websites. Outback Offgrid is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.
The latest version will be published on this page with an updated revision date.
Contact Us
If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact:
Outback Offgrid
Email: reachoutbackoffgrid@outlook.com
Website: outbackoffgrid.com.au