Need a hand? Get in touch.
Whether you’ve got a question about a product, need help choosing gear for your setup, want to check on an order or need a freight quote, we’re here to help.
Outback Offgrid is an Australian online retailer specialising in off-grid power, solar, 12V, 4WD, camping and touring gear.
Contact Outback Offgrid
Email: reachoutbackoffgrid@outlook.com
Location: Western Australia, Australia
As an online business, email is the best way to get in touch with us.
Product Enquiries
Not sure whether a product will work with your setup?
Send us an email with some details about what you’re trying to achieve and we’ll help point you in the right direction.
For solar and 12V enquiries, including information such as your battery voltage, existing equipment, vehicle or caravan setup and what you’re looking to power can help us provide a more useful response.
Order Enquiries
If you’re contacting us about an existing order, please include your:
- Order number
- Full name
- Email address used when ordering
- Brief description of your enquiry
This helps us locate your order and assist you faster.
Freight Quotes
Some of our larger or heavier products require a personalised freight quote.
If a product is marked Freight Quote Required, simply follow the quote process at checkout and provide your delivery details.
We’ll review your order, obtain the appropriate freight cost and contact you before the order is finalised.
Returns, Damaged Items & Warranty Enquiries
If you’ve received an incorrect or damaged product, or you’re experiencing an issue with an item purchased from Outback Offgrid, please contact us with your order number and details of the issue.
Photos of the product and packaging can also help us resolve damaged-delivery enquiries faster.
For more information, please see our Refund & Returns Policy.
Send Us a Message
You can also use the contact form below and we’ll get back to you as soon as reasonably possible.
Suggested contact form fields:
Name
Email
Phone (optional)
Order Number (optional)
Enquiry Type
Message
Enquiry Type options:
General Enquiry
Product Question
Order Enquiry
Freight Quote
Returns & Warranty
Other
Outback Offgrid
Power your adventure. Go further off-grid.